Welcome to our FAQS
Below you'll find answers to the questions we get asked the most
What can I expect to receive with my light
Our LED (shipping worldwide) lights are designed and come with a 110 to 240V approved transformer, which plugs directly into a conventional wall socket. You can also get a dimmer dial which enables you to dim the brightness of your light right down to less than 5% – perfect for a child’s nightlight or when you don’t require the full brightness. If you prefer to get a Dimmer and flasher remote control this option is also possible upon request. There will be self-installation kit and all the necessary to install your light on your own in your box.
Our NEON (shipping in UAE ONLY) lights are designed and come with a 230v approved transformer, which plugs directly into a conventional wall socket. Installation is preferably done by us except if the neon is mounted on acrylic you can easily install it from your side.
Are your light breakable?
LED: The nature of the LED means it’s very robust. The most fragile part of your LED is the acrylic it’s backed on – which is super strong!
LED light can not be fixed if damaged or if acrylic is broken.
NEON: Neon sign are made out of glass, and glass is very robust as well but due to the bending process we stress the glass and create weak spot. Those spot can break during transportation that’s why we do not ship internationally our neon lights.
Neon light can always be repaired by our team.
How long will my light last?
LED: 40-50,000 hours, around 3 years if left on 24/7. Of course you can extend the life of your LED greatly if it’s not on all day and night.
NEON: 10 to 15 years if you take good care of it, often the electrodes or transformer is the weak spot but this is easy to replace so you can enjoy your light for many years.
Any replacement or repair on your Neon is coming at an extra fee
How are they made?
Both LED and NEON are made by hand based on the design concepts we create.
LED: A flexible LED strip is used to be glued to an acrylic backing. Small amounts of glue can and might be visible on your sign. It’s part of the handwork!
NEON: Lights are bent using fire to get the glass to a certain temperature to be able to follow the pattern created that will make your light as a finish product. This requires a specific skill set and not many people can bend neon light therefore the higher price.
Do you make self standing light?
Yes! Just let us know the requirement and we can come up with solution that will suit your project.
How much for a custom piece?
✍🏼 Our custom light packages starts from:
- Custom replica of Neon in LED lights starts from 1’200AED
Production time: 10 to 15 working days
- Custom traditional NEON lights in glass starts from 2’800AED
Production time: 3 to 7 working days
Price range then varies depending on design complexity, size and background picked.
Contact us to get a custom estimate:
or whatsApp us: +971 52 169 4123
Can I hang my piece outside?
Yes, we make outdoor signs! If you're looking to hang your LED or NEON light outdoors, let us know! We'll make your sign slightly differently, so it is safe to use outdoors and supplied with a special power supply.
Please be aware dimmers cannot be used on outdoor products, and you should always protect your sign from extreme weather.
How long will be the wiring?
For both LED and NEON all wires are standard size of approx 2 metres long, we can make this longer – just ask! This doesn’t count the additional 1.5 metres of black cable from the transformer.
Can I have a font you don't offer?
Most likely! We can use other specified fonts. Please bear in mind LED and NEON is monoline – therefore fonts with variations in thickness i.e. hand painted styles, can’t be replicated precisely.
If you send us a font reference that has variation in thickness, we will hand draw new lettering based on the reference given in the style given.
Otherwise you can send us any designs or logo and we can make it as well! so we can pretty much do anything :)
Who are you using for shipping?
For all local shipping within United Arab Emirates we are using a trusted local partner and we offer a free delivery for all our LED lights.
For woldwide shipping, we are using DHL and FEDEX, only our LEDs are available for shipping outside of UAE.
How much do they weight?
LED and NEON are surprisingly light! On average, our signs weight less than 3 kg.
LED light can be fixed using double sided 3M tape if you do not wish to screw it to the wall.
Contact & Support
My light stop working, who should I contact?
If you have any issue with your light please get in touch with us:
or WhatsApp our team: +971 52 169 4123
We offer a 1-year warranty with all our LED lights.
However, this does not extend to any damage that may occur as a result of incorrect installation or physical damage during usage.
Traditional Neon light has no warranty.
Please contact us if you have any issues with your light. We'll do our best to find the best solution for you!
I want to see a sample before buying
Please visit our showroom to see our lights in action. You will see a large selection and installation option at our studio and will be able to discuss with our team.